The Caring Fuel Collective – Privacy Policy

Last updated: Sep25th 2025

1. Introduction

The Caring Fuel Collective (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and share your information when you use our website and services.

2. What information we collect

We only collect the personal information we need to provide you with our products and services. This may include:
– Your name
– Your address and delivery details
– Your contact details (phone number and email address)
– Payment details (processed securely through our payment provider – we do not store full card details)
– Any delivery instructions you provide

We do not collect more information than is necessary.

3. How we collect your data

We collect your personal data:
– When you place an order on our website or by phone.
– When you create an account with us.
– When you contact us for customer service.

4. Why we collect your data (our legal basis)

We collect and process your personal data:
– With your consent when you place an order, so that we can provide the product you requested.
– To perform a contract with you (arranging delivery of your heating oil).
– To comply with legal obligations, such as tax and fraud prevention.

5. How we use your data

We use your information to:
– Process and manage your orders.
– Arrange delivery of heating oil with our trusted suppliers.
– Contact you about your order (e.g. confirmation, delivery updates).
– Respond to your queries or customer service requests.

We do not use your data for unrelated marketing purposes without your explicit consent.

6. Sharing your data

We only share your information with:
– Our delivery partners (e.g. Certas Energy UK Ltd), so they can deliver your heating oil.
– Payment processors to securely handle payments.
– Regulatory authorities if required by law.

We do not sell or share your personal data with third parties for marketing.

7. Data storage & security

– We store your data securely and only for as long as necessary to provide our services and comply with legal obligations.
– Access to personal data is restricted to staff and suppliers who need it.
– We take appropriate technical and organisational measures to keep your data safe.

8. Your rights

You have the right to:
– Access the personal data we hold about you.
– Request correction of inaccurate or incomplete data.
– Request deletion of your data where it is no longer needed.
– Withdraw consent for processing (where applicable).
– Complain to the Information Commissioner’s Office (ICO) if you believe your data has been misused.

9. Contact us

If you have any questions about this Privacy Policy or your personal data, please contact us:

The Caring Fuel Collective Ltd
Email: [email protected]
Phone: 0208 407 4073
Address: The Lansdowne Building, 2 Lansdowne Road, Croydon, CR9 2ER, UK